Garden Ridge FAQ

New FAQ
Below is a list of questions asked most frequently by our customers.

What are your store hours?
Click here.

I can't see the new ad on the web site?
To ensure you are looking at the current week’s alert hit the “refresh” Refresh button on your web browser.

I've signed up, but not receiving e-mail alerts, what can I do?
Click here for details on setting up your email account.

Where can I get the coupon good on November 25, 2009?
Click here.

What forms of payment does Garden Ridge accept?
We accept Visa, MasterCard, Discover, debit cards and cash.

What is the return policy?
• Returns or exchanges only if unused, with receipt and within 60 days of purchase
• Returns of Christmas merchandise after Dec. 25 refunded at current selling price
• No returns on mattresses, sleeper sofas, futons and swimwear
• Returns or exchanges of gifts must be accompanied by a gift receipt; photocopies of gift receipts are allowed
• No price adjustments

Are motorized carts or wheelchairs available?
Yes, each Garden Ridge store is equipped with motorized carts and wheelchairs for your shopping convenience.

Does Garden Ridge have delivery service?
No, Garden Ridge does not provide delivery services.

Can I get email alerts about new arrivals and sales?
Yes, click here.

Does Garden Ridge offer online shopping or a catalog?
No, Garden Ridge does not offer either at this time.

Does Garden Ridge have gift cards?
Yes, you can purchase a gift card for any denomination at your local Garden Ridge store.

Can I find out if a particular item is in stock?
No, we are a self serve warehouse store which allows us to sell items at a much lower cost. Each Garden Ridge store contains nearly a million unique items spread across a store the size of three football fields, so there’s no way for us to search for a specific product. We encourage you to come shop our great bargains!

Does Garden Ridge accept product requests or special orders?
No, Garden Ridge does not accept product requests or special orders at this time.

Can I put an item on hold until I get to the store?
No, Garden Ridge sells on a first come basis.

Does Garden Ridge have a credit card?
No, Garden Ridge no longer offers a credit card. If you have questions on a previous account call toll-free (888) 621-3814 or if hearing impaired; call toll-free (877) 520-5667.

Does Garden Ridge donate to the community?
Yes, Garden Ridge donates to several non-profit organizations. We do not accept donation requests.

Does Garden Ridge offer tax exempt purchases?
No, we charge sales tax on all transactions.

Does Garden Ridge plan to open stores in cities and states where they don't currently exist?
Yes, Garden Ridge is rapidly expanding across the country. Look for announcements of new store openings on the Garden Ridge home page.

Does Garden Ridge offer franchise opportunities?
No, all stores are owned and operated by Garden Ridge.

Does Garden Ridge accept employment applications online?
Yes! click here.

Can I contact someone to verify previous employment?
Yes, Garden Ridge uses The Work Number for employment verification. Click here and enter company code 11814.

Can I contact your corporate office?
Yes, click here.